Research: COVID-19 Shopping & Delivery Trends

CommerceHub surveyed more than 1,500 consumers of various age groups across the U.S. to gauge consumer confidence and identify changing shopping patterns amidst COVID-19 disruptions.

Notable trends include:

  • Consumers will be more willing to subscribe to delivery services for essential goods following COVID-19
  • Amazon Prime subscribers don’t trust that orders will be delivered on-time
  • Out-of-stocks are still happening prompting more consumers to shop elsewhere online to get what they need
  • Curbside pickup is here to stay; it’s convenient, safe and contactless, key features that consumers want right now and following the pandemic
  • More than half of consumers say home delivery is still the safest option during COVID-19

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