CommerceHub surveyed more than 2,000 consumers of various age groups across the U.S. to identify consumer shopping patterns 6 months into the COVID-19 pandemic and gauge their confidence in the current supply chain landscape.
Key findings include:
- All commerce is ecommerce – nearly 85% of consumers have some level of reservation about shopping in-store, and 67% of respondents said that they are able to find/buy more items conveniently online
- More consumers are moving away from Amazon and shopping with alternative sites as the pandemic progresses due to product out of stocks and delayed shipping times
- Only 36% of consumers plan to shop for essentials online post-pandemic, compared to 68% at the height of the health crisis
- Home delivery is hot for online orders, but consumers still look to curbside as another option when delivery isn’t available. In fact, 67% of consumers say they are likely to continue using curbside pickup post-pandemic, compared to 59% at the start of the pandemic
- Essentials, apparel, and entertainment-related items will dominate post-pandemic shopping
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