CommerceHub Announces Active Delivery Management Solution for Enhanced Customer Experiences

In Press Release by Kaitlin Hoffman

Increases Visibility, Reduces Complexity for Parcel, Freight and White-Glove Delivery

ALBANY, NY September 20, 2018 — CommerceHub, Inc. (“CommerceHub”), a leading distributed commerce network for retailers and brands, announced the availability of Active Delivery Management, an enterprise delivery management solution designed to streamline the last-mile delivery process of large or bulk merchandise via white-glove, curbside or in-home delivery. Built in partnership with Convey,

a delivery experience management platform provider, Active Delivery Management allows retailers to provide better customer experiences across an expanded assortment of items that are logistically and operationally complex to deliver.

Through Active Delivery Management retailers can leverage a large network of carriers and centralize delivery tracking while providing enhanced visibility and control of the end-to-end fulfillment process, including customer communication, to reduce operational costs and improve customer experience.

“With Active Delivery Management, retailers and brands can better capture new revenue growth opportunities in product categories that require complex delivery orchestration, such as furniture, appliances and exercise equipment,” said Mike Amend, Chief Operating Officer, CommerceHub. “To ensure a positive delivery experience for everything from large format items to small parcels, the solution provides more effective workflows for the management of exceptions, provides real-time insight into individual deliveries and enables proactive communication with customers.”

Active Delivery Management highlights include:

  • Visibility into shipment tracking and exception management
  • Improved carrier network collaboration centralized in one place
  • Automated and proactive customer communication via delivery notifications and alerts
  • Branded pages for scheduling and tracking deliveries to create a customer experience that’s on brand
  • Carrier performance metrics and dynamic reporting dashboard to efficiently monitor delivery operations

About CommerceHub

CommerceHub is a distributed commerce network connecting supply, demand and delivery that helps retailers and brands increase sales by expanding product assortments, promoting products on the channels that perform, and enabling rapid, on-time customer delivery. With its robust platform and proven scalability, CommerceHub helped over 11,500 retailers, brands, and distributors achieve an estimated $16 billion in Gross Merchandise Value in 2017. Visit commercehub.com for more information.

CommerceHub Media Contact

5W PR: Austin Rotter: 646-699-7904: commercehub@5wpr.com