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Director of Product Management, Product Operations

Seattle - Remote
Last Updated: November 12, 2021

The Role

About CommerceHub 

We pride ourselves on fostering a work environment that is diverse and inclusive. We are a team of collaborators, communicators, technologists and innovators. Creative, fun and hardworking, our team is committed to providing our customers with a great experience. Work/life balance is built into our culture. We give ample time to recharge and enjoy life outside the office. We recognize our accomplishments; we learn from our failures, and we support each other and our customers no matter what. We're looking for people who are passionate about what they do and value hard work and integrity. We invite you to join the Hub! 

 

The Role

At CommerceHub, we believe in being Product-led. As the Director of Product Operations, you’ll help us scale our product team and systems to enable our teams to consistently, flexibly, and creatively deliver outcomes to our customers through strong feedback loops and process automation. You will own the Product Operations roadmap and will be passionate and knowledgeable about outcome driven methodologies and frameworks. You will be responsible for ensuring the operating health of our cross-functional product squads. 

  

What You'll Own

      Develop and drive the vision for a world class customer-first product system for CommerceHub 

      Lead the implementation and drive adoption of large scale process updates for the product team 

      Help define, document, and ensure consistent execution of product manager onboarding / product management / product development process 

      Recruit and hire a great product operations team 

      Partner closely and own communication of product team processes to other departments like Marketing, Support, Sales, and Customer Success as needed 

      Scale Product Knowledge across the organization 

      Develop and maintain a continuing education program for product managers 

  

What We're Looking For

      5+ years in product leadership and/or product management roles, direct people management is strongly preferred. 

      Past experience project management, program management and/or product operations preferred 

      Expert in best practices in product management, product design and software development 

      Demonstrated success in company-wide alignment and change management 

      Ability to inspire and motivate cross-functional product teams to adopt frameworks that prioritize value to customers/users 

      Experience in companies that employ modern product management & software development techniques 

 

Benefits 

The Basics 

  • A robust health and wellness program 
  • Medical, dental and vision benefits 
  • Culture and team-building activities 
  • A 6% 401(k) match 
  • Employee Assistance Program 
  • Tuition assistance 
  • Career development opportunities 
  • Charitable contribution match per team member 

The Extras 

  • Competitive time off package with front-loaded PTO and paid sick leave 
  • Four weeks paid parental (bonding) leave 
  • Floating holidays 
  • A paid volunteer day 
  • Eight company holidays 

We are an equal opportunity employer and all candidates from every background will be considered based on skills, experience and other business factors. 

EOE, including Disability/Veterans 
Authorization to work in the United States is a requirement for this role.

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