A Company You Can Grow With
CommerceHub is a tech melting pot of highly skilled individuals from various disciplines all working towards a common goal: supporting our partners to get their customers what they want, fast. We are constantly on the lookout for creative, fun and hardworking people who enjoy coming to work and doing what they love.
Site Reliability Engineer (Entry to Senior Level)
CommerceHub has been a leader in the ecommerce space for years, helping retailers and brands to Keep Growing. Our team is comprised of talented individuals from a wide range of industry leading companies such as Amazon, eBay, Microsoft, IBM, Yahoo, GE, and more. We're a group of highly driven experts making a difference, whether they are seasoned veterans, or talented millennials establishing themselves. We are always looking for great personalities to grow with us and contribute to our success.
CommerceHub is seeking a professional interested in modern software operations to join our new Site Reliability Engineering (SRE) team. In this role, you will be involved in the complete lifecycle of our products from inception to operation. Your areas of responsibility will be broad and may cover incident management, service level definition, monitoring, alerting, metrics, troubleshooting, disaster recovery, performance and scalability improvements, deployment automation, compliance, asset management, and application security. Working with others in the organization, you will help develop and influence operational tooling, best practices, and standards that empower the engineering organization and help ensure CommerceHub's effective and efficient operations.
Key Job Responsibilities
- Improve automation and operational efficiency
- Design, implement, and maintain application monitoring, metrics, and alerting
- Assess and enhance reliability, performance, availability, durability, throughput
- Frequent collaboration with software engineers, product owners, and architects
- Occasional on-call duties
- Troubleshooting, debugging, and root cause analysis
- Incident and problem management
- Demand forecasting and capacity planning
- Release engineering
- You have a Bachelor's Degree, or higher, in Computer Science or related field OR at least 5 years related professional experience.
- You have experience with both high-level and scripting languages.
- You are passionate about software operations and stay up-to-date with industry trends; you influence continuous improvement in these areas.
- You are highly motivated and quality focused.
- You relish solving problems, hunting down bugs and determining root cause.
- You can analyze and explore quantitative data, then communicate conclusions.
- Have experience troubleshooting and debugging complex, distributed applications.
- Can prioritize issues and self-manage a dynamic workload.
- You have knowledge of best practices and IT operations in an always-up, always-available service.
- You have knowledge of Linux container technologies.
- You have strong written and verbal communication skills.
Apply for this Job
I recently joined CommerceHub after spending 15 years working for a large corporation. I have yet to look back. There is so much energy and focus here at CommerceHub and the people are fantastic!Dave Phillips Senior Manager, Business Intelligence
CommerceHub is a place where dedication, hard work and passion are encouraged and highly valued. I have been able to grow and learn from my team year after year – they will always have your back no matter what.
Shreya Jivani Acting Lead Software Engineer
Sixteen years ago I started my career with a promising start up. Sixteen years later, there is no place I would rather be.Jay St. Gelais Staff Software Engineer
In college I interned at CommerceHub. During my recent job search, I was looking for a fast paced company that would provide me with a challenge and also work/life balance. I couldn’t think of a better place to work than CommerceHub!Chelsea Belmonte Manager, Internal Audit
I’ve grown more as a developer in the past year here at CommerceHub then I have over the rest of my 10 year career. The engineering team here is first-class: supportive, collaborative, and always moving forward.Andrew Blick UI/UX Solution Architect
CommerceHub’s a place where passion, dedication and hard work are highly valued. Surrounded by supportive and talented people, I’ve been able to build on my skills year after year.Carolyn Jaskolka Associate Product Manager
CommerceHub Engineering is an ever-evolving ecosystem. It is full of like-minded team members who support each other and embrace change. I am proud of the work we do and the sportsmanship my teammates show every day!Matt Mason Business Analyst
I joined CommerceHub after working for a large corporation and I have yet to regret my decision. CommerceHub is a great place for creating innovative solutions, making an impact, and building trusting relationships with teammates and clients.
Selina Heckendorf Director, Marketplace Performance
Growing and changing along with a company is important to me and that’s what is happening at CommerceHub. We are in the greatest period of advancement I have seen in my 11 years here and it’s really exciting.Travis Kostell Operations Business Analyst
Company Perks & Benefits
STOCK AWARD PROGRAM
Employees are eligible to participate in CommerceHub’s generous equity incentive program. Actual awards are made quarterly and are subject to Board approval, but new hires typically receive stock awards soon after their hire date.
GENEROUS 401(K) PROGRAM WITH 6% MATCH
Upon hire, employees are eligible to participate in CommerceHub’s 401(k) program, and the company provides dollar-for-dollar matching contributions on up to 6% of eligible compensation (subject to vesting).
EMPLOYEE STOCK PURCHASE PROGRAM
In addition to the stock award program, CommerceHub offers eligible employees the opportunity to purchase company stock directly from CommerceHub at a 15% discount to the market price.
COMPREHENSIVE HEALTH & WELLNESS BENEFITS
From day one, employees are eligible for health, dental and vision insurance. In addition, CommerceHub actively supports the health of its employees through a wellness program that includes free onsite ﬁtness classes throughout the week, a meditation room, game room and more!
PERSONAL & PROFESSIONAL GROWTH
On top of being packed with the most talented teammates around, employees are eligible for tuition reimbursement, training opportunities and leadership development. CommerceHub also supports the causes that are important to you – form a team and take a paid volunteer day, and have CommerceHub match up to $250 of charitable contributions each year!
We like to work hard and we love to have fun while doing it. Join us for regular onsite and offsite events like company picnics, hockey games, holiday parties and more. Join our softball team, our running and biking groups, or even our company band.
Want to know more about New York’s Tech Valley and why it’s an awesome place to live?
Watch the video!