CommerceHub is a tech melting pot of highly skilled individuals from various disciplines all working towards a common goal: supporting our partners to get their customers what they want, fast. We are constantly on the lookout for creative, fun and hardworking people who enjoy coming to work and doing what they love.
CommerceHub has been a leader in the ecommerce space for years, helping retailers and brands to Keep Growing. Our team is comprised of talented individuals from a wide range of industry leading companies such as Amazon, eBay, Microsoft, IBM, Yahoo, GE, and more. We're a group of highly driven experts making a difference, whether they are seasoned veterans, or talented millennials establishing themselves. We are always looking for great personalities to grow with us and contribute to our success.
OrderStream is a mission-critical platform for the most successful retailers in North America. We are seeking a Business Analyst to join our Product Management team and work closely with our largest team of engineers to deliver meaningful business outcomes for our clients. This means prioritizing work, defining and documenting new features, and – ultimately – making sure customer promises are met. This could take the form of discussing a feature request with a customer one day, analyzing transaction volumes for an executive report the next day, and working with application architects and engineers on a feature the next. To be successful, the OrderStream BA must be meticulous, understand how systems interact, and embrace a rapidly changing environment, all while maintaining sight of the strategic goals of CommerceHub and our customers.
About CommerceHub Product Management
The Product Management team at CommerceHub drivesproduct priorities and strategies for our target markets and leads the execution of product plans to deliver value to our customers along with strong corporate returns. We lead cross functional teamsto deliversolution scoping,development, go to market plans, and ultimately customer success. We understand complex e-commerce market dynamics and build close relationships with our customers to support their strategic business objectives and operational needs. OurBusiness Analysts play an important role in bringing the vision of our product team to reality.
As the OrderStream Business Analyst, you will be responsible for:
- Listening to customers, understanding our market, and solving problems worth solving.
- Facilitating cross-functional conversations between business and technical stakeholders from internal and external organizations. This includes interacting with customers as a representative of CommerceHub.
- Distilling complex requirements into content that can be used by engineering, UX, and business teams for collaboration during the product development process.
- Becoming a product expert and sharing knowledge with everyone who needs it: from new hires to executive management.
- Sharing the priorities of our product organization with our engineering teams, and ensuring our development investments align with our strategic goals.
- Technical Bachelor's degree or equivalent work experience
- 2+ years of experience building & delivering contemporary software products
- Experience in a business analyst, customer support, or technical role
- Strong written and verbal communication, with the ability to distill complex concepts into simple terms
- Dedication to improving your technical communication skills
- Commitment to a team-oriented, cross-functional culture
- A knack for deriving insights from data
- Retail, logistics, or fulfillment market experience
Familiarity with Atlasssian products, 1010data, SQL, process diagramming, and other useful tools
Authorization to work in the United States is a requirement for this role. CommerceHub will not provide visa sponsorship.Apply for this Job
I recently joined CommerceHub after spending 15 years working for a large corporation. I have yet to look back. There is so much energy and focus here at CommerceHub and the people are fantastic!Dave Phillips Senior Manager, Business Intelligence
CommerceHub is a place where dedication, hard work and passion are encouraged and highly valued. I have been able to grow and learn from my team year after year – they will always have your back no matter what.
Shreya Jivani Acting Lead Software Engineer
Sixteen years ago I started my career with a promising start up. Sixteen years later, there is no place I would rather be.Jay St. Gelais Staff Software Engineer
I’ve grown more as a developer in the past year here at CommerceHub then I have over the rest of my 10 year career. The engineering team here is first-class: supportive, collaborative, and always moving forward.Andrew Blick UI/UX Solution Architect
CommerceHub’s a place where passion, dedication and hard work are highly valued. Surrounded by supportive and talented people, I’ve been able to build on my skills year after year.Carolyn Jaskolka Associate Product Manager
CommerceHub Engineering is an ever-evolving ecosystem. It is full of like-minded team members who support each other and embrace change. I am proud of the work we do and the sportsmanship my teammates show every day!Matt Mason Business Analyst
I joined CommerceHub after working for a large corporation and I have yet to regret my decision. CommerceHub is a great place for creating innovative solutions, making an impact, and building trusting relationships with teammates and clients.
Selina Heckendorf Director, Marketplace Performance
Growing and changing along with a company is important to me and that’s what is happening at CommerceHub. We are in the greatest period of advancement I have seen in my 11 years here and it’s really exciting.Travis Kostell Operations Business Analyst
Company Perks & Benefits
GENEROUS 401(K) PROGRAM WITH 6% MATCH
Upon hire, employees are eligible to participate in CommerceHub’s 401(k) program, and the company provides dollar-for-dollar matching contributions on up to 6% of eligible compensation (subject to vesting).
COMPREHENSIVE HEALTH & WELLNESS BENEFITS
From day one, employees are eligible for health, dental and vision insurance. In addition, CommerceHub actively supports the health of its employees through a wellness program that includes free onsite ﬁtness classes throughout the week, a meditation room, game room and more!
PERSONAL & PROFESSIONAL GROWTH
On top of being packed with the most talented teammates around, employees are eligible for tuition reimbursement, training opportunities and leadership development. CommerceHub also supports the causes that are important to you – form a team and take a paid volunteer day, and have CommerceHub match up to $250 of charitable contributions each year!
We like to work hard and we love to have fun while doing it. Join us for regular onsite and offsite events like company picnics, hockey games, holiday parties and more. Join our softball team, our running and biking groups, or even our company band.
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