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Overview

CommerceHub® is the ONE Connection® for top-tier merchants and their network of over 6,000 suppliers, manufacturers and distributors.

The CommerceHub® comprehensive suite of supply chain event applications provides the integration and fulfillment solutions positioning your business to realize competitive advantages. Through CommerceHub’s ONE Connection®, suppliers can manage multiple merchant relationships realizing cost savings and increase revenues.

FULFILLMENT MANAGEMENT

In today’s competitive markets, multi-channel merchants are building virtual warehouses by expanding their fulfillment network with drop ship suppliers. These merchants demand real-time performance and electronic integration. They expect suppliers to be able to exchange business documents electronically and provide up-to-date inventory information on a daily basis. CommerceHub’s Drop-Ship Master® applications provide unprecedented visibility, event management and compliance options for suppliers to become a true extension of their merchant partners’ fulfillment network.

CommerceHub® provides suppliers multiple solution alternatives to actively participate and easily comply with merchants’ fulfillment programs. Our ONE Connection® platform translates and normalizes communications between you and your merchant’s business systems so that you can electronically exchange business messages such as purchase orders, acknowledgements, shipment confirmations, invoices, and inventory updates.

With Drop-Ship Master®, suppliers:

  • Have on-demand access and visibility to the entire life cycle of orders and inventory through a single executive dashboard view and customizable searches and reports
  • Can eliminate manual processing and order entry errors
  • Proactively monitor and address operational tasks leveraging exception management alerts, business process workflow management and notifications

Suppliers that leverage the power of Drop-Ship Master® in conjunction with their in-house systems are able to realize a competitive advantage and increased market share due to benefits such as:

  • Becoming a trusted source as a result of increased order fulfillment confidence
  • Reduction in overall operating costs
  • 40% decrease in customer service order inquiry calls
  • Improved fulfillment performance (scorecard) and customer satisfaction
  • Reduction of margin erosion from inventory liquidation because of the ability to rapidly and accurately align inventory.
  • Proactively manage out-of-stocks and backorders
  • Ability to pursue more aggressive joint marketing programs

With over 6,000 suppliers and manufacturers using CommerceHub’s ONE Connection® platform for seamless integration and fulfillment.