CommerceHub’s Drop Ship Master™ enables any supply-chain network to drop ship products directly from suppliers to customers, while maintaining the same degree of customer service, fulfillment performance and brand management as if they actually shipped the product from their own warehouse.

Our Virtual Warehousing capabilities dramatically increase product offerings, broaden markets and drive more revenue without incurring inventory handling and warehousing costs.

Drop-Ship, Bulk-Ship, Direct-to-Customer, Direct-to-Store, Direct-to-DC/Warehouse, are all ways Drop Ship Master provides fulfillment operations complete visibility, event management and carrier integration.

Bi-Directional Visibility and Event Management
Drop Ship Master provides complete supply-chain visibility, providing views into the status of an order at any point in its lifecycle, from initial purchase, through the supplier network, the carrier and delivery process, directly to customers. Drop Ship Master enforces specific business rules, and provides automated alerts when a supplier is out of compliance, eliminating fulfillment errors and providing a positive customer experience.

Exception Management
Advanced exception management and performance reporting capabilities ensure suppliers are fulfilling orders in a manner consistent with your business rules and standards for customer service. Drop Ship Master proactively monitors these problem orders, so our partners can address these issues before they impact their customers.

Carrier Integration
Drop Ship Master monitors transactions from initial purchase all the way through delivery, because real-time carrier tracking provides instantaneous access to an order's shipping status. With integrated carrier information, customers can receive automated status updates, reducing call center inquiries.