OrderStream® is cloud software that facilitates real-time order integration between omnichannel retail partners.
OrderStream connects brands, distributors, retailers, and marketplace providers, providing complete control over the order and fulfillment workflow to ensure outstanding levels of customer service and order fulfillment performance across drop-ship and marketplace programs.
One Connection to All Trading Partners
- Integrate once to gain access to all approved suppliers
- Send and receive orders, inventory, shipping and return communications from brand suppliers
- Choose from multiple data formats and protocols in which to exchange and transmit information
- Enable your suppliers to generate retailer branded packing slips
- Gain access to all connected retailers
- Rapidly respond to order exceptions to meet retailer expectations
- Easily exchange data with retailers through standard formats and protocols
- Quickly generate retailer branded packing slips
Integrating and orchestrating the digital shopping experience
Brand Suppliers, Manufacturers, Drop Shippers and Distributors
North America’s largest retailers, marketplaces and ad channels
Warehouses, Stores, 3PLs, and National, Regional and Local Carriers
Manage Order Fulfillment with Complete Control
- Gain complete visibility from order creation through customer delivery.
- Establish robust performance measurement metrics to avoid fulfillment delays before they impact customers
- Monitor and manage compliance and scorecarding for each fulfillment partner.
Dynamically find the right fulfillment center and the right delivery method to get each order to your customer as quickly, efficiently and cost effectively as possible, helping you achieve an improved customer delivery promise.
Enforce your delivery standards and protect your customers’ shopping experience. Real-time notifications and performance measurement help you identify and resolve problems before they occur.
Fill Rate %
Late Shipment Confirmations
(not requested by the retailer)
Missed Inventory Updates
Navigate cumbersome LTL shipments to meet high customer expectations and deliver efficiently on high-value orders. Full logistical handling helps you select a LTL carrier, manage order states, and accommodate disparate package weight and dimension.
Supplier Onboarding, Testing and Certification
Beyond a robust technology platform, CommerceHub provides a comprehensive onboarding process that guides each supplier through retailer specific testing and certification. Once connected, suppliers have access to day-to-day customer service and technical support to ensure smooth technical operations.