Executive Team

Frank Poore

FOUNDER, PRESIDENT AND CHIEF EXECUTIVE OFFICER

Frank is responsible for the company's overall vision, strategy and execution. After founding CommerceHub in 1997, Frank led the company from initial concept through its establishment as an industry leader, selling CommerceHub to Liberty Interactive in 2006. In 2013 Frank returned as CEO to transform CommerceHub from a data logistics company to a merchandising and fulfillment platform. In between, Frank pioneered the use of mobile technology in the music industry, launching successful apps for Kenny Chesney and major music festivals. Prior to CommerceHub, Frank developed one of the first corporate intranets for Nike's World Finance Division. He served as a combat radioman in the U.S. Army, and earned an MBA from the University at Albany. Frank is an avid hockey fan.

Richard Jones

CO-FOUNDER, CHIEF TECHNOLOGY OFFICER AND EVP, OPERATIONS

Richard is responsible for engineering and product management, computing infrastructure and operations, supplier onboarding, and customer support. He has over 16 years of experience in delivering cloud-based supply chain and merchandising solutions to top North American retailers. He is the primary architect of the CommerceHub platform. Along with a BS in Mathematics and MS in Computer Science, Richard's supply chain expertise is augmented by experience in automated theorem proving, video game AI, and Big Data analytics. Richard is also an avid latin dancer.

Craig Eckstrom

CHIEF REVENUE OFFICER

Craig is responsible for expanding the company’s B2B commerce network, accelerating revenue growth and unifying the company’s portfolio of products and services for more than 8,000 clients. Prior to joining CommerceHub, Craig served as Vice President of North America Sales and Partnerships at PayPal where he tripled small business telesales revenue in three years, led large enterprise sales and partnerships that doubled PayPal’s penetration of the IR 200 which included Wal-Mart, Apple, Home Depot, LLBean and Saks. Prior to PayPal, Eckstrom served as VP Sales & Partnerships of Maryland based startup BillMeLater where he grew revenue to $120 million and created a merchant network of over 1000 retail websites. BillMeLater was ranked #6 on the INC. 500 in 2007 when it was acquired by eBay in 2008 for $1 billion. Prior to BillMeLater Craig had various sales leadership roles at American Express Company. Craig is a devoted sports enthusiast and enjoys golfing and traveling…especially to warm weather destinations in winter.

Robert Marro

CHIEF FINANCIAL OFFICER

Bob is responsible for all financial and administrative aspects of CommerceHub. His distinguished career includes 17 years at General Electric, where he held CFO and CEO titles within global GE Financial Services divisions. Bob successfully drove product expansion and M&A activities for GE, spending many years in Hong Kong and Southeast Asia. He is a CPA, having earned his BS from Siena College and his MBA in Finance from the NYU Stern School of Business. Bob is also an accomplished cyclist and runner.

Michael Nelsen

CHIEF DEVELOPMENT OFFICER

Mike is responsible for all business and client development efforts at CommerceHub. He is one of the retail industry's top experts on drop-ship fulfillment. Prior to CommerceHub, Mike helped launch QVC.com as employee number 2. There he built fulfillment operations from the ground up, including one of the industry's first drop-ship networks of 300+ suppliers that powered $100+ million in 1999. After QVC.com, Mike helped start Craftopia.com, which was sold to HSN. Mike is also the father of three athletic sons, traveling over 5,000 miles a year for games and tournaments.

Jim Lofgren

CHIEF MERCHANDISING OFFICER AND GM, MARKETPLACES

Jim is responsible for creating innovative merchandising strategies that help CommerceHub retailers achieve rapid online growth. Prior to joining CommerceHub, Jim pioneered marketplace strategy and execution as VP & GM for OneStopPlus.com, making it one of the largest and fastest-growing plus size marketplaces in the world. Before OneStopPlus.com, Jim was the CEO of La Redoute and VP of E-Commerce & Business Development for Ellos in the Nordic countries. Jim is also an avid sailor.

Doug Reed

EVP SALES AND CLIENT MANAGEMENT

Doug is responsible for sales and account management. Before joining CommerceHub, Doug was a sales executive at i2 Technologies where he drove more than $12 million in license revenue in the retail and transportation verticals. Prior to i2, Doug grew sales from $10 million to $60+ million at Computational Systems, Inc., where he held leadership positions through its successful 1996 IPO. He earned his BS in Mechanical Engineering from Worcester Polytechnic Institute. Doug is also an extreme sports enthusiast who likes to heli-ski in British Columbia.

John Hinkle

EVP PRODUCTION SYSTEMS

John is responsible for the operation of all production systems and internal IT for CommerceHub. Prior to joining CommerceHub, John was the CIO and Head of Americas Operations at Take-Two Interactive Software, Inc. (Nasdaq: TTWO) where he led the creation of high availability geo-redundant data centers, built on-line gaming infrastructure supporting millions of concurrent game players for Grand Theft Auto, Max Payne and NBA 2K titles, consolidated multiple global ERP systems, and transformed product distribution to an effective 3PL model. Before Take-Two, John served as CIO of Trans World Entertainment (Nasdaq: TWMC) and spent several years in leadership roles at GE. He earned both his Bachelor of Science and Master's in Engineering from Rensselaer Polytechnic Institute. John is a Six Sigma Black Belt, a Computerworld Premier 100 Honoree, and an avid theater-goer, especially when his daughter is performing.

Doug Wolfson

VP & GENERAL COUNSEL

Doug is responsible for providing legal direction and oversight for CommerceHub’s legal, compliance and business needs. Before joining CommerceHub, Doug served for ten years as in-house counsel to Infor, a multi-national software-as-a-service (SaaS) and on-premises enterprise software company with over 13,000 employees and operations in over 100 countries. Prior to that, Doug was a transactional lawyer for six years at Mintz Levin Cohn Ferris Glovsky and Popeo PC, a full-service Boston law firm where he represented companies and investors in corporate finance, M&A and securities transactions, and a wide array of general corporate matters. After graduating from Boston College Law School, Doug served as a law clerk to the Hon. Justice Neil Lynch at the Massachusetts Supreme Judicial Court. Doug enjoys skiing, snowboarding, live music and has an unhealthy interest in Boston sports teams.