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Home \ Our Company \ News \ Press Release |
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COMMERCEHUB ANNOUNCES AVAILABILTY OF
PARTNER RELATIONSHIP MANAGEMENT APPLICATION
CommerceHub's PRM to Provide Retailers with an
Improved Way to Manage their Partner Relationships
ALBANY, NY - August 2, 2005 - CommerceHub, a leading provider of fulfillment and integration solutions for retailers operating in multi-channel environments, announced today at the eTail 2005 conference that it has launched a supply chain industry first - Partner Relationship Management (PRM) application. As part of CommerceHub's Drop-Ship Master solution, PRM helps retailers more effectively manage their trading partner network by giving them centralized and complete visibility into all facets of their relationships.
Until now, retailers have had limited visibility into supply chain and fulfillment performance patterns, partner connection and testing status, as well as partner profile information. With the launch of PRM, CommerceHub's retailer customers gain a holistic view of existing partner relationships and improve their ability to establish new trading connections, allowing them to manage and grow their extended supply chains more efficiently.
Retailers will gain invaluable insight into their supply chain networks through reports and scorecards that provide a performance snapshot for individual partners, groups of partners, and even the entire supply chain. Additionally, retailers will be able to directly compare a partner's performance against other partners, groups of partners, or the entire supply chain. This will enable a retailer to ensure it has the best partners possible in its extended supply chain.
"In order for retailers to stay competitive in the marketplace, it is absolutely critical that they know how their supply chains are performing and we're arming our customers with the insight and tools to accomplish this objective," said Frank Poore, president and CEO of CommerceHub. "The launch of PRM is a major step forward for extended supply chain management and further demonstrates CommerceHub's commitment to providing leading-edge technology that empowers retailers to expand their product offerings without inventory risk through drop-shipping, while maintaining the same levels of fulfillment performance, brand identity, and customer service as if they had shipped the products out of their own warehouse."
The Drop-Ship Master PRM application includes the following new features:
- Supply chain performance: Includes graphical performance reports, historical trends, supplier scorecards and more. Retailers see the big picture of how their supply chain is performing over time.
- Drop-Ship Master Executive Dashboard: Helps retail executives obtain a complete view of supply chain performance by receiving immediate business intelligence regarding the status of their overall fulfillment operation in a single view.
- Connection Status Tracker: Allows retailers to track partners' on-ramping activities including connection status, testing history, and more.
- Partner portfolio: Provides access to specific information about a retailer's trading partners such as up-to-date contact information, geographic location, warehouse information, hours of operation, and more.
"The main challenges in drop-ship center around electronic integration, visibility, and exceptions management. These issues prevent many companies from realizing the enormous benefits of drop-shipping. CommerceHub's Universal Connection Hub and Drop-Ship Master have made these problems a thing of the past for us," said Steve Hamlin, VP Operations at QVC. "The next challenge is to optimize the set of partners that make up a drop-ship network. PRM will now enable us to make sure we have the right mix of suppliers delivering the most value possible."
The new PRM application is available to retailers now and is being demonstrated at the eTail 2005 conference in Philadelphia this week. CommerceHub's next release of the application will include additional features specific to suppliers.
About CommerceHub
CommerceHub is the #1 provider of supplier integration and order management services for multi-channel retailers including QVC, Target, Sears, Staples, ShopNBC, Costco, Federated, Kmart and thousands of suppliers and manufacturers. By providing a single plug-and-play connection to multiple trading partners, CommerceHub enables any retailer to electronically integrate with its suppliers, regardless of the unique systems and capabilities that exist among them. CommerceHub's applications enable retailers to gain real-time visibility into their entire supply chain to ensure the proper delivery of goods under a variety of fulfillment models. In addition, the applications enable merchants to rapidly expand product offerings, preserve brand identity, and manage, analyze, and deliver comprehensive order information to their customers, all with no inventory risk. World class merchants and suppliers have chosen CommerceHub to increase speed to market, grow sales, reduce expenses, and enhance customer service by improving supply chain performance. For more information, visit the company's web site at http://www.commercehub.com.
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