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COMMERCEHUB CUSTOMER, QVC, RANKED #1 GENERAL MERCHANDISER ONLINE
CLIFTON PARK, NY - January 5, 2001 - CommerceHub, which builds, hosts and services private E-Commerce Networks for leading merchants and their suppliers, announced today that that their client, iQVC, the profitable online division of direct-merchandising giant QVC was ranked the #1 General Merchandiser Online according to Forrester Research's Power Rankings™.
This is the second consecutive time Forrester Research gave QVC the top spot on their Power Rankings. QVC was also ranked as the #1 General Merchandiser online by Forrester back on August 15th, 2000. Forrester attributed the top ranking to high quality customer service.
CommerceHub has significantly contributed to QVC's success at fulfillment," commented Stephen Hamlin, QVC's Vice President of Operations. "The supply chain visibility and real-time information CommerceHub provides enables us to be proactive with our customer service. With CommerceHub, our order confirmation times have been cut by as much as 75%. The timely receipt of information allows us to identify internal fulfillment issues before they become customer problems. Since availability issues are resolved almost immediately, we are able to keep our promises and meet customer expectations."
"This second #1 ranking for QVC is a great testament of QVC's organizational excellence. We are proud to play a supporting role," stated Frank Poore, CommerceHub's Founder and President.
About CommerceHub
CommerceHub (www.commercehub.com) is a leading provider of hosted order management services for business-to-business and business-to-consumer merchandisers. The company's open and flexible e-commerce platform enables merchants to electronically integrate with all of their suppliers regardless of system incompatibility issues. The seamless system-to-system communication allows both merchants and suppliers to eliminate costly, inefficient and error-prone manual procedures, from point-of-sale through delivery. On top of this platform, CommerceHub has layered robust applications that simplify order management, and provide real-time visibility and control over transactions, so companies can improve their fulfillment performance, while reducing their costs. As a pre-configured and hosted solution, CommerceHub eliminates months of development and integration time, as well as the inherent risks of embarking on an ambitious internal development project. CommerceHub provides the infrastructure, the applications, and the experience, so merchants and suppliers can focus on moving products, instead of moving data.
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